Terms & Conditions

Last Updated: 2026/06/16

Effective Date: 2026/06/08 
 
These Terms of Service (“Terms”) govern your access to and use of the Skippz platform, websites, applications, and related services (together, the “Service”). The Service is operated by Avlanche Pty Ltd, a company registered in New South Wales, Australia, of 132 Bower Street, Manly, NSW, Australia (“Skippz”, “we”, “us”, or “our”).
 
By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” refers to that organisation. If you do not agree, do not use the Service.
 

1. Definitions

  • “Account” means your Skippz account and any workspaces, seats, or sub-accounts within it.
  • “Content” means any video, audio, image, caption, chapter, thumbnail, watermark, logo, form, call-to-action, text, or other material you or your users upload to, create within, or transmit through the Service.
  • “Viewer” means any person who accesses Content through a share page, embed, playlist, Spotlight, custom domain, or player served by the Service.
  • “BYOK” means the Bring Your Own Key model under which you connect your own third-party storage or delivery accounts, now offered on an enterprise basis and to grandfathered customers (see Section 17).

 

2. The Service

Skippz is a managed video hosting and delivery platform. Depending on your plan, the Service may include video upload and storage, encoding and adaptive-bitrate transcoding, content delivery through a global content delivery network, a configurable video player, share pages, embeds, playlists, Spotlights (creator-monetisable video pages), custom domains, automated captions and chapters, hover-preview sprites and thumbnails, marketing forms and calls-to-action, analytics, and related tools.
 
We do not lock hosting or bandwidth behind a fixed cap on our standard plans. Where your usage exceeds your plan’s included allowances, additional usage is billed on a pay-as-you-go basis as described in Section 4.
 
We may add, change, or remove features at any time. We will give reasonable notice of material changes that adversely affect a core feature you rely on.
 

3. Eligibility and Accounts

To use the Service you must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. You agree to provide accurate, current, and complete information and to keep it up to date.
 
You may register or sign in using email and password or, where offered, Google sign-in. You are responsible for all activity that occurs under your Account. You must keep your credentials confidential, and we strongly recommend enabling two-factor authentication where available. We are not liable for any loss arising from your failure to safeguard your credentials, your sharing of passwords or access, or any unauthorised use of your Account that does not result from our breach of these Terms.
 

4. Plans, Fees, Billing, and Payments

Payment processing. Payments are processed by Stripe. By subscribing or purchasing, you authorise us (through Stripe) to charge your chosen payment method. We do not store your full card details. All payments are also subject to Stripe’s terms.
 
Subscriptions. Paid plans renew automatically on a monthly or annual cycle until cancelled. You authorise recurring charges for your plan and for any applicable taxes.
 
Usage-based charges and add-ons. By using the Service you agree that the following may be added to your bill automatically, on top of your base plan, based on your usage and selections: additional storage, additional member seats, additional workspaces, Spotlights, and bandwidth or other usage that exceeds your included allowance. You are responsible for these charges as they accrue.
 
Bandwidth wallet and auto top-up. You may pre-purchase pay-as-you-go bandwidth credits. If you enable automatic top-up, you authorise us to charge your payment method for the top-up amount you have configured whenever your balance reaches the threshold you have set. Bandwidth credits are non-refundable and do not expire.
 
AI credits. AI credits included with your plan each billing cycle expire at the end of that cycle and are always consumed before any purchased credits. Purchased AI credits are non-refundable and do not expire.
 
Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes, duties, or similar charges, other than taxes on our income.
 
Refunds. Except where required by law, or where an applicable money-back guarantee is expressly offered for your plan at the time of purchase, all fees are non-refundable. Non-refundable items expressly include AI credits and bandwidth credits as described above.
 
Plan changes. Changes to your plan are handled as follows:
  • Upgrades take effect immediately. For annual subscriptions, you pay the prorated difference between your current and new plan for the remainder of your billing year at the time of the upgrade.
  • Downgrades do not take effect mid-cycle. A downgrade is scheduled to take effect at your next renewal. Annual subscribers who wish to downgrade should contact support to schedule the change for the start of their next billing year.
  • Switching from annual to monthly billing is not available mid-term. Annual subscribers may contact support to schedule a switch to monthly billing, effective at the start of their next billing year.
  • Annual commitment. Our annual pricing reflects a discounted upfront commitment for the full year. We do not provide refunds or partial refunds for downgrades, plan switches, or cancellations made during an annual term.
Failed payments. If a payment fails, we may retry, suspend access, or downgrade your Account until the amount due is paid.
 
Price changes. We may change our plans, allowances, or pricing from time to time. For recurring subscriptions, we will give reasonable notice before a change takes effect at your next renewal, and your continued use after that constitutes acceptance. If you do not agree, you may cancel before the change applies.
 

5. Your Content and Ownership

You own your Content. As between you and us, you retain all ownership and intellectual property rights in your Content. We do not claim ownership of your videos, images, logos, watermarks, forms, form submissions, or any other material you provide. Form submissions collected through your forms belong to you.
 
Licence to operate the Service. To provide the Service, you grant Skippz a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, cache, encode, transcode, reformat, and create the technical derivatives reasonably necessary to deliver your Content, including encoded renditions, adaptive-bitrate streams, thumbnails, hover-preview sprites, captions, and chapters. This licence exists solely to operate, secure, and improve the Service and ends when the relevant Content is deleted, subject to the retention periods in Sections 7 and 12 and to copies that have been cached for delivery.
 
No ownership implied by our branding or URLs. Content shared through skippz.com or any of its subdomains, or displayed in a player that carries the Skippz name or logo, remains yours. Our branding and default URLs do not represent any claim of ownership over your Content.
 
Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or obligation to you. We will not use your feedback in a way that discloses your confidential Content or identifies you without your consent.
 

6. Storage, Bandwidth, Caching, and Measurement

What counts toward storage. Your storage usage is measured against the size of your original uploaded files. Encoded renditions are not counted toward your storage allowance. Additional assets, including generated and uploaded thumbnails, hover-preview sprites, captions, chapters, call-to-action images, and logo or watermark files, are counted as additional storage and are visible on your usage page.
 
Measurement. File sizes shown in the Service are calculated using standard binary or decimal conversions and may differ slightly from the size reported by your local operating system or at upload. These differences are normal and do not indicate an error.
 
Caching. To reduce your bandwidth costs and improve playback for your audience, we cache delivered Content, for both internal and external playback, for periods of up to twelve months using standard caching techniques.
 
Internal bandwidth and fair use. Bandwidth used for your own internal playback within the Service (for example, previewing your videos in your dashboard) is not counted toward your usage allowance. We reserve the right to limit internal bandwidth where it is not used fairly and in the ordinary, intended manner.
 
Downloads and bandwidth. Downloading your original files draws on your plan’s included bandwidth allowance. This is separate from internal playback above. If a download would take you over your included bandwidth, you will need either to have pay-as-you-go bandwidth enabled (or sufficient bandwidth credit) for the download to proceed, or to wait until your included bandwidth resets at the start of your next monthly billing cycle.
 

7. Encoding, File Handling, and Deletion

Originals. We retain your original uploaded file so that you can download it at any time. A temporary working copy of the original may be processed on our encoding infrastructure during transcoding and is removed once encoding is complete.
 
Deletion is immediate and permanent. When you delete a video from the Service, the original file, its encoded renditions, sprites, and necessary associated data are removed within a short period, typically within a few seconds to one minute. We do not maintain backups of deleted Content, and deletion cannot be reversed. You are responsible for keeping your own copies, and we are not liable for any loss resulting from deletion.
 
Asset-level deletion. Captions and chapters may be deleted at any time. Thumbnails you add, and additional video thumbnails, may be removed at any time, except for the default thumbnail generated at upload. Original files, encoded renditions, and sprites can only be removed by deleting the video itself.
 
Unconfirmed replacements. If you upload a new file to replace an existing video but do not confirm the replacement, the newly uploaded, unconfirmed file may be deleted after 24 hours if no action is taken.
 

8. Acceptable Use

You agree not to use the Service to upload, store, deliver, share, or sell any Content, or to engage in any conduct, that:
  • infringes any copyright, trademark, or other intellectual property or proprietary right;
  • is pirated, unlicensed, or otherwise unlawful;
  • is defamatory, harassing, hateful, or incites violence;
  • is sexually explicit involving minors, or is otherwise illegal under applicable law;
  • contains malware or is used to attack, probe, or disrupt the Service or others;
  • collects personal data unlawfully or without a proper basis; or
  • violates any applicable law or these Terms.
Piracy is never permitted on the Service. We do not actively monitor Content, but we may investigate and act on Content we discover or that is reported to us.
 

9. Copyright, Illegal Content, and Notice-and-Action

We condemn copyright infringement and the misuse of the Service for illegal content. We act as a neutral hosting provider and do not pre-screen Content.
 
Reporting. If you believe Content on the Service infringes your rights or is otherwise illegal, send a notice to copyrights@skippz.com including: your contact details; identification of the Content and its location (such as the URL); a description of the right infringed or the illegality alleged; and a statement, made in good faith, that the complaint is accurate.
 
Our action. On receipt of a valid notice, or where we otherwise become aware of infringing or illegal Content, we will act expeditiously to investigate and, where appropriate, remove or disable access to the Content. To the fullest extent permitted by law, including the safe-harbour provisions available to hosting and intermediary services under applicable law (such as the U.S. Digital Millennium Copyright Act and the EU Digital Services Act), we are not liable for user-uploaded Content provided we act on valid notices as described.
 
Repeat infringers. Where infringing or illegal use occurs more than once, or in serious cases, we may suspend, permanently ban, or close the Account, with or without notice.
 

10. Sharing, Embedding, Custom Domains, and Branding

Share pages, embeds, playlists, and Spotlights are served by default under skippz.com or its subdomains. As stated in Section 5, default URLs and our branding do not imply any ownership of your Content.
 
On eligible plans you may connect a custom domain. You are responsible for your domain configuration and for the Content you publish through it, and you grant us the rights necessary to serve that Content on your behalf. Our role remains that of a neutral host. We are not liable for Content published through your custom domain and may act on it in accordance with Section 9.
 

11. Spotlights and Creator Monetisation

Spotlights allow you to publish and sell access to your Content. Skippz charges no commission on Spotlight sales and is not a party to any transaction between you and your customers. You connect and use your own payment gateway; payments flow directly between you and your customer and do not pass through Skippz.
 
Accordingly, and to the fullest extent permitted by law, Skippz is not responsible or liable for: refunds, chargebacks, or payment disputes; the ownership, legality, accuracy, quality, or fitness of any Content offered or sold; the truthfulness of any description, claim, or contact detail provided by a seller; or any agreement, communication, or dispute between a seller and a buyer. We do not monitor or verify sellers, their Content, or their contact details. Any purchase is solely between the buyer and the seller, who are each responsible for compliance with applicable law, including consumer and tax law.
 

12. Suspension and Termination

You may cancel your subscription or close your Account at any time from your Account settings or by contacting support.
 
Cancellation. You may cancel a monthly or annual subscription at any time. Cancellation takes effect at the end of your current billing cycle (your “cycle-end date”), and you keep full access until then. We recommend you download any Content you wish to keep before your cycle-end date. To the fullest extent permitted by law, we are not liable for any loss of access to, or loss of, your Content after your cycle-end date.
 
Grace period and deletion. For 14 days after your cycle-end date, we retain your Account and any Content you have not already deleted. During this 14-day grace period, you may sign in to: reactivate your plan and regain access to your Account and remaining Content; download remaining Content, subject to the fair-use limits below; or immediately delete everything, including your Account, with a single action. If you do not reactivate a paid plan within the 14-day grace period, your Account and all associated Content and data are permanently deleted and cannot be recovered.
 
Downloads and recovery. Downloading your original files, whether before your cycle-end date or during the grace period, is subject to fair and reasonable use, and we may limit excessive or abnormal download activity. We are not obliged to assist you in recovering your Content after your cycle-end date, and once your data has been deleted, recovery is not possible.
 
You may also delete your Account and personal data, or request deletion, at any time, and we will action it in accordance with our Privacy Policy.
 
Suspension by us. We may suspend, restrict, or terminate your Account, with or without notice, if you breach these Terms, misuse the Service, upload prohibited Content, fail to pay, or engage in fraudulent or harmful activity. Where we terminate your Account for breach, no refund of prepaid fees is due, except where required by law.
 

13. Security and Content Protection

We encrypt account data at rest, and our staff cannot sign in to your Account or read your encrypted credentials. You are responsible for safeguarding your own credentials, and we are not liable for breaches that result from your sharing of passwords or access, or from compromise of your own systems or devices.
 
We apply strong measures to protect every video play. However, no streaming or content-protection technology can fully prevent a determined viewer from downloading or screen-recording playable Content. To the fullest extent permitted by law, we are not liable for any loss arising from such downloading, copying, or recording by Viewers or third parties.
 

14. Service Availability and Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements.
 
Our adaptive-bitrate delivery and content delivery network are designed to provide efficient, resilient playback, but smooth playback cannot be guaranteed in all conditions, including where a Viewer’s internet connection is poor or unstable.
 
Automated captions, transcripts, chapters, and other AI-generated outputs may contain errors and are provided without warranty of accuracy. To produce them, relevant Content (such as audio or existing transcripts) may be processed by third-party AI providers under their own terms. You are responsible for reviewing and correcting AI outputs before relying on or publishing them.
 
Beta and early-access features. We may make new, beta, preview, or early-access features available. These are provided “as is” for evaluation, may be changed or withdrawn at any time, may not work as intended, and are excluded from any service commitment or warranty. Your use of them is at your own discretion and risk.
 

15. Limitation of Liability

To the fullest extent permitted by law, Skippz will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service.
 
To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service will not exceed the amount you paid us in the 12 months immediately before the event giving rise to the claim.
 
Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Where our liability for a failure to comply with such a guarantee can be limited, it is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.
 

16. Indemnity

You agree to indemnify and hold harmless Skippz and its directors, employees, and contractors from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of or related to your Content, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.
 

17. BYOK and Enterprise Customers

BYOK, under which you connect your own third-party storage or delivery accounts via API keys, is now offered on an enterprise basis and to existing grandfathered customers. Where you use BYOK: you retain full ownership and responsibility for Content stored in your connected accounts; Skippz acts as a management and interface layer and does not store or serve those files directly; and Skippz is not liable for any deletion, takedown, corruption, or loss of Content on, or any enforcement action by, your connected providers. Grandfathered pricing and any specific enterprise terms agreed with you continue to apply to the extent they conflict with these Terms.
 

18. General

Assignment. You may not assign or transfer these Terms without our consent. We may assign or transfer these Terms, in whole or in part, including to a successor or acquirer in connection with a merger, acquisition, financing, or sale of assets. These Terms bind and benefit each party’s permitted successors and assigns.
 
Entire agreement. These Terms, together with the Privacy Policy and any order or enterprise agreement we enter into with you, form the entire agreement between us regarding the Service and supersede any prior understandings on that subject.
 
Severability. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force.
 
Waiver. Our failure to enforce any right or provision is not a waiver of it.
 
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages, network or provider failures, natural events, or acts of government.
 

Notices. We may give notices by email to the address on your Account or by in-app or in-product notice. Notices to us should be sent to support@skippz.com.

No third-party beneficiaries. These Terms do not create rights for anyone who is not a party to them.
 
Survival. Provisions that by their nature should survive termination, including ownership, disclaimers, limitation of liability, indemnity, and these general terms, will survive.
 

19. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you by email or in-app notice. Your continued use of the Service after changes take effect constitutes acceptance.
 

20. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales, without affecting any mandatory consumer rights available to you where you live.
 

21. Contact

Avlanche Pty Ltd 132 Bower Street, Manly, NSW, Australia General and account: support@skippz.com Copyright and illegal content: copyrights@skippz.com
 
By using Skippz, you acknowledge that you have read, understood, and agree to these Terms of Service.

Effective Date: 2025/10/6

Last Updated: 2025/09/29

These Terms of Service (“Terms”) govern your access to and use of the Skippz platform, operated by Avlanche Pty Ltd, a company registered in New South Wales, Australia (“Skippz”, “we”, “us”, or “our”).

By accessing or using our website, app, or services, you agree to be legally bound by these Terms. If you do not agree, please do not use Skippz.

1. Overview

Skippz provides a BYOK (Bring Your Own Key) interface that allows users to host, manage, and share videos through third-party providers such as MUX and Bunny.net. We act solely as a user interface and management layer; all actual video content is stored and streamed via the connected provider accounts.

2. Eligibility

To use Skippz, you must:

  • Be at least 13 years old (or the age of digital consent in your country)
  • Have the authority to bind your organization (if signing up on behalf of a company)
  • Agree to these Terms and our Privacy Policy

3. Account Registration

When creating an account, you must provide accurate and complete information, including:

  • Full name
  • Valid email address
  • Billing and company information (if applicable)

You are responsible for maintaining the confidentiality of your login credentials and any activity that occurs under your account.

4. Bring Your Own Key (BYOK) Model

Skippz allows you to connect your own accounts with third-party providers (e.g., MUX or Bunny.net) via API keys.

By connecting these accounts, you:

  • Grant Skippz limited access to perform actions (e.g., upload, manage, or delete videos)
  • Retain full ownership of your video files hosted on those platforms
  • Acknowledge that Skippz does not store or serve the video files directly

⚠️ Important Disclaimers:

  • Skippz does not access, host, or store your video content.
  • You are fully responsible for managing your connected provider accounts.
  • Skippz is not liable for any deletion, corruption, takedown, or loss of content stored on third-party platforms.

5. Video Management Limits

Skippz can only manage videos that:

  • Were uploaded via the Skippz platform, using the connected provider’s API
  • Are located in libraries or storage buckets created by Skippz

We cannot manage, access, or display files uploaded directly to your provider’s platform unless those were uploaded through Skippz.

In the event of API disconnection, you may be given the option to:

  • Remove Skippz metadata/logos only
  • Delete content from both Skippz and the connected provider

You are responsible for your selection. Skippz is not responsible for any unintended deletions.

6. Branding & Usage Tiers

Skippz offers two types of plans:

  • Free Plan: Unlimited videos, folders, and custom branding colors. However, a “Skippz” logo is displayed on the video player.
  • Grow Plan (Paid): All free features + option to remove Skippz branding.

Any misuse of the branding controls, such as bypassing Skippz player branding on free plans, may result in account suspension or restriction.

7. Acceptable Use

You agree not to use Skippz to:

  • Upload or manage content that infringes on copyright, trademarks, or intellectual property
  • Host illegal, violent, hateful, or pornographic content
  • Engage in activity that violates applicable laws or the terms of your video provider (MUX or Bunny.net)

Any misuse of the branding controls, such as bypassing Skippz player branding on free plans, may result in account suspension or restriction.

🛑 Third-Party Enforcement

Skippz is not responsible for any enforcement actions taken by your video provider. You are solely responsible for ensuring that your content complies with their acceptable use policies.

8. Payments & Billing

Skippz uses Stripe to manage billing and subscriptions. By subscribing to a paid plan, you authorize us to:

  • Charge your payment method on a recurring basis (monthly or annually)
  • Apply tax where applicable
  • Store invoice records and payment status for internal and legal purposes

All payment processing is subject to Stripe’s own terms of service. We do not store your card information.

9. Viewer Data & Analytics

When videos are viewed through the Skippz player, we may collect data such as:

  • IP address
  • Device/browser type
  • Watch time and location
  • Playback behavior (excluding click behavior for now)

This data is used to generate performance analytics and improve the Skippz platform.

10. AI Features

While AI features are not currently live, we may offer AI-generated captions and future functionality using tools like OpenAI Whisper.

By using these features, you acknowledge that:

  • Audio data may be sent to external AI processors
  • Skippz will never use AI to review or repurpose your video content without consent

Details will be made available at the point of feature activation.

11. Termination

You may cancel your Skippz account at any time. If you wish to delete your account and all associated data, please contact support.

Skippz reserves the right to suspend or terminate your account at any time if:

  • You violate these Terms
  • You misuse the platform or API integrations
  • You upload prohibited content or engage in fraudulent activity

12. Disclaimer of Warranties

Skippz is provided “as is” and “as available.”

We do not guarantee:

  • Uninterrupted or error-free service
  • Compatibility with every third-party provider
  • Specific viewer analytics accuracy

Use of the platform is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law:

Skippz is not liable for any damages, losses, or liabilities related to:

  • Video deletions or takedowns by your provider
  • Misuse of API keys or third-party credentials
  • Content removal or blocking due to external terms (e.g., Bunny.net’s or MUX’s policies)

Our total liability for any claim arising out of or relating to Skippz will not exceed the amount paid by you to us in the last 12 months

14. Intellectual Property

All Skippz trademarks, branding, and platform UI/UX elements are owned by Avlanche Pty Ltd. You may not use our logos or brand elements without permission.

You retain all rights to your content — we do not claim ownership over your videos, logos, or branding materials.

15. Global Access & Compliance

Skippz is based in Australia but serves users globally.

We aim to comply with:

  • GDPR (EU General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)

If you are located in a region that requires special data handling (e.g., EU or California), you may contact us for data access or deletion requests.

16. Changes to Terms

We may update these Terms from time to time. If changes are material, we will notify you via email or in-app notification. Continued use of Skippz after changes constitutes acceptance.

17. Contact

Avlanche Pty Ltd
📧 support@skippz.com
🌐 www.skippz.com

By using Skippz, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.